Reference

Privacy Policy For Your Indonesia Account

Your account data, payment references and device sessions are handled under this Privacy Policy before you open the lobby.

Account data useDANA record careOVO wallet contextGoPay session checksQRIS receipt handling
wayng88 Privacy Policy For Your Indonesia Account
CONTACT PATHS

Privacy Help Through Local Channels

A privacy question should reach the right desk, not sit inside a general inbox. We handle account-data requests through live chat, WhatsApp and email, with extra checks before changing profile fields or removing old records. Keep your registered phone ready, because we may ask you to confirm the last payment rail used, such as QRIS or DANA, before we discuss private account data.

Team online

Live chat 09:00-01:00 WIB

Use the chat button after login for quick privacy checks. We can confirm what data is linked to your account, explain cookie use, and tell you which profile fields you can edit yourself.

WhatsApp account check

WhatsApp is useful when you cannot reach the login page. We ask for your registered phone, masked email and a recent DANA, OVO, GoPay or QRIS reference before discussing account data.

Email privacy desk

Send privacy requests to [email protected] with your account name and request type. We reply in English for Indonesia and may ask for one verification step before changing or deleting records.

ACCOUNT CARE

How We Handle Private Account Data

Privacy controls work better when you know where to look. Inside your account, check Profile for personal fields, Wallet for payment references, and Account > Security > Login Devices for active sessions.

Account data collection

When you create an account, we collect your phone number, email, username and device details. These fields help us confirm ownership, restore access and keep wallet records matched to the right account.

Payment record handling

For DANA, OVO, GoPay and QRIS, we keep payment references, amounts, timestamps and status updates. We do not ask for wallet passwords, and support cannot see private wallet app credentials.

Cookie and session use

Cookies help remember language choice, login state and device session. If you clear browser data, you may need to log in again and pass a fresh security check before viewing wallet pages.

Login device controls

Go to Account > Security > Login Devices to view recent sessions. If you notice a phone or browser you do not recognise, end that session and contact support for a privacy check.

Retention and deletion

We keep records while your account remains active and longer where wallet, dispute or legal checks require it. You can ask us to correct, export or remove eligible account data after verification.

Restricted sharing

We share account data only with service vendors needed for payments, fraud checks, hosting and support. Each request is limited to the task, such as matching a QRIS receipt to your wallet.

Privacy Questions Before You Join

Before you open an account, read the answers below so you know how privacy works inside the wallet, lobby and support flow. These points cover the requests we receive most often from Indonesia: payment data, cookies, device checks, account edits and who can see your private records when you ask for help.

We collect your username, phone number, email, password record, IP range and device details. We also keep timestamps for login and wallet activity so we can verify ownership and answer privacy requests.

Yes. We record payment references, amount, time, status and the account linked to the transaction. We do not store your DANA, OVO, GoPay or QRIS wallet password or app PIN.

You can ask us to correct profile fields, export eligible data or remove records that are no longer required. We verify your registered phone and account access before making privacy-related changes.

Device checks help us spot unusual account access and protect wallet pages. You can view recent sessions through Account > Security > Login Devices and end a session that does not belong to you.

Cookies remember your login state, language choice and basic session settings. They also help reduce repeated security prompts on the same browser, while sensitive wallet actions may still need verification.

Only support staff assigned to your case and internal teams needed for account checks can see the chat record. We use it to answer your request, confirm identity and track any privacy action taken.

Your privacy requests can still be sent to us, but account access and eligibility depend on local law and are available only where local law permits. We apply verification before discussing private records.